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Privacy Policy

Welcome to our online store! We are committed to providing a pleasant and transparent shopping experience. Please read our purchase and refund policy carefully below.

1. Purchasing Policy

1.1. Orders

  • All orders must be placed directly through our website.

  • Once the order is confirmed, you will receive a confirmation email containing the details of your purchase.

  • We reserve the right to refuse or cancel an order for reasons such as:

    • Products out of stock.

    • Incorrect payment information.

    • Suspicion of fraud or unauthorized use.

1.2. Payment

  • We accept payments by credit card, PayPal and other secure payment options mentioned on our site.

  • All payments must be made in full before the order is shipped.

1.3. Delivery

  • Delivery times vary depending on your location and the shipping method selected.

  • Once shipped, your order will be accompanied by a tracking number to follow its progress.

  • We are not responsible for delays caused by events beyond our control, such as customs or weather conditions.

2. Refund Policy

2.1. Returns and Exchanges

  • Items can be returned or exchanged within 14 days of receipt.

  • To be eligible for a return:

    • The item must be in its original, unused condition and with all original packaging and tags.

    • Personalized or promotional products are not refundable (except in the event of a defect).

2.2. Return Process

  1. Contact our customer service at [contact email] to request a return, specifying the order number.

  2. A return label will be sent to you if necessary. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  3. Once the item is received and inspected, we will notify you of the approval or rejection of your refund.

2.3. Refunds

  • Once approved, the refund will be issued to the original payment method within 5-10 business days.

  • Initial delivery charges are non-refundable.

2.4. Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us within 7 days of receipt with supporting photos. We will offer you a replacement or refund.

3. Questions or Assistance

For any questions or assistance, contact us by:

  • Email: [email address]

  • Phone: [phone number]

We thank you for your trust and remain at your disposal to make your shopping experience exceptional!

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